THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND WORK LIFE BALANCE ON NURSES COMMITMENT IN REGIONAL PUBLIC HOSPITAL Dr. ZUBIR MAHMUD ACEH TIMUR WITH JOB SATISFACTION AS AN INTERVENING VARIABLE
Main Article Content
This study aims to examine the influence of organizational citizenship behavior and work life balance on nurses commitment with job satisfaction as an intervening variable at RSUD dr. Zubir Mahmud East Aceh. The number of respondents in this study are 115 nurses at RSUD dr. Zubir Mahmud East Aceh. The data analysis method used is Structural Equation Modeling (SEM) by using Amos Software. The results of this study find that organizational citizenship behavior and work life balance directly have positive and significant effect on job satisfaction, then organizational citizenship behavior, work life balance and job satisfaction have positive and significant effect on nurses commitment. The results of the mediation effect test prove that job satisfaction is able to mediate the influence of organizational citizenship behavior and work life balance on nurses commitment fully (full mediation).
Abdien, M. K. (2019). Impact of communication satisfaction and work-life balance on employee turnover intention. 5(2), 228–238.
Adil, M. S., Owais, M., & Qamar, A. (2018). Impact of occupational stress, interpersonal trust, and organizational commitment on valence, OCB and job satisfaction: a variance-based SEM analysis. Journal of Management Sciences, 5(1), 38–61.
Agha, K. (2017). Work-life balance and job satisfaction: An empirical study focusing on higher education teachers in Oman. International Journal of Social Science and Humanity, 7(3), 164–171.
Agus, A., & Selvaraj, R. (2020). The mediating role of employee commitment in the relationship between quality of work life and the intention to stay. Employee Relations: The International Journal, 42(6), 1231–1248.
Al-Jaifi, H. A. (2017). Ownership concentration, earnings management and stock market liquidity: evidence from Malaysia. Corporate Governance: The International Journal of Business in Society.
Aldag, R. & Resckhe, W. (2018). Employee Value Added: Measuring Discretionary Effort and Its Value to the Organization. Center for Organization Effectiveness.
Alsheikh, G., & Sobihah, M. A. A. (2019). Effect of behavioral variables on organizational citizenship behavior (OCB), with job satisfaction as moderating among Jordanian five-star hotels: A pilot study. International Journal of Ethics and Systems, 35(2), 272–283.
Alwali, J., & Alwali, W. (2022). The relationship between emotional intelligence, transformational leadership, and performance: A test of the mediating role of job satisfaction. Leadership & Organization Development Journal, 43(6), 928–952.
Amalia, K. (2023). Pengaruh Gaya Kepemimpinan Dan Komunikasi Terhadap Motivasi Kerja Pegawai Di Kantor Badan Kepegawaian Daerah Kota Binjai. Jurnal Manajemen Dan Bisnis, 1(3), 181–195. https://doi.org/10.36490/jmdb.v1i3.689
Amalia, S. N., Kusumapradja, R., & Jus, I. (2024). Pengaruh Budaya Organisasi dan Gaya Kepemimpinan Servant Leadership Terhadap Kepuasan Kerja dengan Organizational Citizenship Behavior sebagai Variabel Intervening Di RS Khusus Paru Karawang. 4, 8831–8845.
Anwar, Prabu, M. (2019). Sumber Daya Manusia Organisasi (Cetakan Ke). Remaja Rosda Karya.
Anwar, A. (2021). Pengaruh Organizational Citizenship Behavior (OCB) terhadap Kepuasan Kerja dan Kinerja Karyawan: Pengaruh Organizational Citizenship Behavior (OCB) terhadap Kepuasan Kerja dan Kinerja Karyawan. Juripol (Jurnal Institusi Politeknik Ganesha Medan), 4(1), 35–46.
Arifin Noor, Z. (2012). Pengaruh Budaya Organisasi, Komitmen Organisasi, Dan Motivasi Kerja Terhadap Kepuasan Kerja Dan Kinerja Karyawan. EKUITAS (Jurnal Ekonomi Dan Keuangan), 16(4), 473. https://doi.org/10.24034/j25485024.y2012.v16.i4.2336
Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The relationship between quality of work life and work-life-balance mediating role of job stress, job satisfaction and job commitment: evidence from India. Journal of Advances in Management Research, 18(1), 36–62.
Bakti, P. A., Sumantri, E., & Rokhayati, I. (2024). Peran Kepuasan Kerja dalam Memediasi Pengaruh Work Life Balance terhadap Kinerja Perawat Rumah Sakit Emanuel Klampok. Majalah Imiah Manajemen Dan Bisnis, 21(1 SE-), 173–184. https://mimb.unwiku.ac.id/index.php/mimb/article/view/429
Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research. Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173
Bashir, B., & Gani, A. (2020). Testing the effects of job satisfaction on organizational commitment. Journal of Management Development, 39(4), 525–542.
Caykoylu, S., Egri, C. P., Havlovic, S., & Bradley, C. (2011). Key organizational commitment antecedents for nurses, paramedical professionals and non‐clinical staff. Journal of Health Organization and Management, 25(1), 7–33.
Celep, C., & Yilmazturk, O. E. (2012). The relationship among organizational trust, multidimensional organizational commitment and perceived organizational support in educational organizations. Procedia-Social and Behavioral Sciences, 46, 5763–5776.
Choong, Y.-O., Tan, C.-E., Kuek, T.-Y., Tan, L.-P., & Choe, K.-L. (2019). A causal relationship between dimensionality of psychological empowerment and affective commitment: A partial least squares approach. Proceedings of the Second International Conference on the Future of ASEAN (ICoFA) 2017-Volume 1: Business and Social Sciences, 539–547.
Curado, C., & Vieira, S. (2019). Trust, knowledge sharing and organizational commitment in SMEs. Personnel Review, 48(6), 1449–1468.
Darmawan, M. I. K., & Mujiati, N. W. (2017). Pengaruh Kepemimpinan Transformasional dan Komitmen Organisasional terhadap Organizational Citizenship Behavior di Kantor Inspektorat Kabupaten Badung. E-Jurnal Manajemen, 6(12). https://ojs.unud.ac.id/index.php/manajemen/article/view/34786
Dasgupta, P. (2022). A study on the effect of team support and emotional exhaustion on organizational citizenship behavior of nurses in COVID-19 pandemic: mediation by team commitments. IIM Ranchi Journal of Management Studies, 1(2), 145–159.
Duarte, M. B. (2015). Organisational and professional commitments: The influence in nurses’ organisational citizenship behaviours. Tékhne, 13(1), 2–11.
Dube, N., & Ndofirepi, T. M. (2024). Academic staff commitment in the face of a role (im) balance between work and personal life: can job satisfaction help? European Journal of Management Studies, 29(1), 31–50.
Dubey, P., Pathak, A. K., & Sahu, K. K. (2023). Assessing the influence of effective leadership on job satisfaction and organisational citizenship behaviour. Rajagiri Management Journal, 17(3), 221–237.
Dwi Endah Retnaningtyas, S. (2023). Kinerja Pegawai Ditingkatkan Dengan Kepuasan Kerja Dan Aspek Human Capital Dan Organizational Citizenship Behavior (Riset di RSUD dr. Suroto Kabupaten Ngawi). 2700, 100–108.
Enhard, K. A. (2019). Organizational Citizenship Behavior Dalam Dunia Organisasi. Gramedia Pustaka Utama, Jakarta.
Ghozali, I. (2016). Model Persamaan Struktural, Konsep dan Aplikasi dengan Program Amos 24. In Keywords in Qualitative Methods. BP UNDIP, Semarang.
Graham, I. . (2024). An Essay on Organizational Citizenship Behavior. Employee Responsibilities and Rights Journal.
Greenberg, J., & Robert., A. B. (2018). Behavior in Organizations. NinthEdition. New Jersey: Prentice Hall.
Greenhaus, C. dan S. (2013). The Relation Between Work-Family Balances and Quality Of Life. Journal of Vocational Behaviour.
Handayani, A. (2019). Studi Eksplorasi Makna Keseimbangan Kerja Keluarga pada Ibu Bekerja. Seminar Psikologi & Kemanusiaan.
Hartog, Mary dan Frame, P. (2019). From Rhetoric to Reality Into The Swapof Ethical Practice: Implementing Work-Life Balance. Blackwell Publishing Ltd.
Harwiki, W. (2016). The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives. Procedia - Social and Behavioral Sciences, 219, 283–290. https://doi.org/10.1016/j.sbspro.2016.04.032
Houssein, A. A., Singh, J. S. K., & Arumugam, T. (2020). Retention of employees through career development, employee engagement and work-life balance: An empirical study among employees in the financial sector in Djibouti, East Africa. Global Business and Management Research, 12(3), 17–32.
Hudson. (2018). The case for work-life balance. Hudson Highland Group.
Ilmiah, Mazidatul and Prof. Dr. Umar Nimran, M. (2020). Pengaruh Organizational Citizenship Behavior (OCB) Terhadap Kepuasan Kerja dan Kinerja Pegawai (Studi Pada Tenaga Perawat Poliklinik RSU Dr. Wahidin Sudiro Husodo Kota Mojokerto). URI: Http://Repository.Ub.Ac.Id/Id/Eprint/192637, IV.
Imamoglu, S. Z., Ince, H., Turkcan, H., & Atakay, B. (2019). The effect of organizational justice and organizational commitment on knowledge sharing and firm performance. Procedia Computer Science, 158, 899–906.
Indarti, S., Fernandes, A. A. R., & Hakim, W. (2017). The effect of OCB in relationship between personality, organizational commitment and job satisfaction on performance. Journal of Management Development, 36(10), 1283–1293.
Indrawati, Y. (2014). Pengaruh Self Esteem, Self Efficacy Dan Kepuasan Kerja Terhadap Kinerja Karyawan (Studi Kasus Perawat RS Siloam Manado). Jurnal Riset Bisnis Dan Manajemen, 2(4).
Indrian, E., Mulyana, H. D., & Abdullah, Y. (2023). Pengaruh Burnout dan Work Life Balance Terhadap Kepuasan Kerja Serta Implikasinya Terhadap Kinerja: Survey Pada Perawat RS Prasetya Bunda di Tasikmalaya. Journal Intelektual, 2(1), 27–37.
Ingersoll, G. L., Olsan, T., Drew-Cates, J., DeVinney, B. C., & Davies, J. (2002). Nurses’ job satisfaction, organizational commitment, and career intent. JONA: The Journal of Nursing Administration, 32(5), 250–263.
Irvan, Dwi Kurniawan. (2023). Pengaruh Kepuasan Kerja Dalam Meningkatkan Organizational Citizenship Behavior (OCB) Di RSUD Dr. Soekardjo Tasikmalaya. Jurnal Ekonometrika, 2(1).
Jawaad, M., Amir, A., Bashir, A., & Hasan, T. (2019). Human resource practices and organizational commitment: The mediating role of job satisfaction in emerging economy. Cogent Business & Management.
Joshi, A., Kale, S., Chandel, S., & Pal, D. K. (2015). Likert scale: Explored and explained. British Journal of Applied Science & Technology, 7(4), 396.
Kailola, S. (2019). Pengaruh Kepribadian Dan Lingkungan Kerja Terhadap Organizational Citizenship Behavior (Ocb) Dan Kinerja Tenaga Medis. Manis: Jurnal Manajemen Dan Bisnis, 2(2), 62–81.
Kaswan, M. M. (2015). Manajemen Sumber Daya Manusia Untuk Keunggulan Bersaing Organisasi. Penerbit Graha Ilmu, Yogyakarta.
Kelly, L. A., Lefton, C., & Fischer, S. A. (2019). Nurse leader burnout, satisfaction, and work-life balance. JONA: The Journal of Nursing Administration, 49(9), 404–410.
Khalilzadeh, N. M. H., Tafreshi, M. Z., Naderi, M., Shakeri, N., Bolourchifard, F., & Goyaghaj, N. S. (2017). The relationship between organizational commitment and nursing care behavior. Electronic Physician, 9(7).
Kreitner, R., & Kinicki, A. (2014). Organizational behavioral. Boston: McGraw-Hill, USA.
Kurnia, C., & Widigdo, A. M. N. (2021). Effect of Work-Life Balance, Job Demand, Job Insecurity on Employee Performance at PT Jaya Lautan Global with Employee Well-Being as a Mediation Variable. European Journal of Business and Management Research, 6(5 SE-Articles), 147–152. https://doi.org/10.24018/ejbmr.2021.6.5.948
Lestari, E. R., & Ghaby, N. K. F. (2018). Pengaruh organizational citizenship behavior (OCB) terhadap kepuasan kerja dan kinerja karyawan. Industria: Jurnal Teknologi Dan Manajemen Agroindustri, 7(2), 116–123.
Liou, K.-T., & Nyhan, R. C. (1994). Dimensions of organizational commitment in the public sector: An empirical assessment. Public Administration Quarterly, 99–118.
Liu, Z., Chen, C., Cui, H., & Hu, Y. (2023). The relationship between nurses’ social network degree centrality and organizational citizenship behavior: the multiple mediating effects of job satisfaction and work engagement. Heliyon, 9(9).
Lu, H., Zhao, Y., & While, A. (2019). Job satisfaction among hospital nurses: A literature review. International Journal of Nursing Studies, 94, 21–31.
Luthans, F. (2017). Organizational Behaviour (9th ed.). McGraw-Hill Companies Inc, USA.
Mahasneh, M. A. (2015). The impact of organizational citizenship behavior on job performance at Greater Amman municipality. European Journal of Business and Management, 7(36), 108–118.
Mahayasa, I. G. A., Sintaasih, D. K., & Putra, M. S. (2018). Pengaruh kepuasan kerja dan budaya organisasi terhadap komitmen organisasional dan organizational citizenship behavior perawat. Matrik: Jurnal Manajemen, Strategi Bisnis Dan Kewirausahaan, 12(1), 71–86.
Mahooti, M., Vasli, P., & Asadi, E. (2018). Effect of organizational citizenship behavior on family-centered care: Mediating role of multiple commitment. PloS One, 13(9), e0204747.
Makabe, S., Takagai, J., Asanuma, Y., Ohtomo, K., & Kimura, Y. (2015). Impact of work-life imbalance on job satisfaction and quality of life among hospital nurses in Japan. Industrial Health, 53(2), 152–159.
Maslichah, N. I., & Hidayat, K. (2017). Pengaruh Work-life Balance Dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan (Studi Pada Perawat RS Lavalette Malang Tahun 2016). Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 49(1).
Muhammad Amien Rais Tanjung, P. (2022). Pengaruh Budaya Organisasi , Lingkungan Kerja dan OCB Terhadap Komitmen Organisasi di Titik Terang Konveksi. Volume 4 N, 1372–1378.
Mukanzi, C. M., & Senaji, T. A. (2017). Work–family conflict and employee commitment: The moderating effect of perceived managerial support. SAGE Open, 7(3), 2158244017725794.
Musabah, S., Al, B., & Mohamad, N. A. (2019). The Influence of Organizational Commitment on Omani Public Employees ’ Work Performance. April.
Na, N. K., Kanthong, S., Joungtrakul, J., & Smith, I. D. (2020). Mediating effects of job satisfaction and organizational commitment between problems with performance appraisal and organizational citizenship behavior. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 64.
Narzary, G., & Palo, S. (2020). Structural empowerment and organisational citizenship behaviour: The mediating–moderating effect of job satisfaction. Personnel Review, 49(7), 1435–1449.
Nazir, S., Shafi, A., & Tran, Q. (2019). Influence of organizational rewards on organizational commitment and turnover intentions Employee Relations : The International Journal Article information : June. https://doi.org/10.1108/ER-12-2014-0150
Ningkiswari, I. A., Wulandari, R. D., Masyarakat, K., & Surabaya, U. A. (2022). Pengaruh Kepuasan Kerja Terhadap Komitmen Karyawan Rumah Sakit Mata Undaan Surabaya The Effect of Job Satisfaction on Commitment of Rumah Sakit Mata Undaan Surabaya ’ s Employees. 5, 162–167.
Nirmalasari, I. (2018). Analisis pengaruh work life balance terhadap komitmen organisasi melalui kepuasan kerja perawat sebagai mediator. Jurnal Administrasi Bisnis, 3(1).
Ocen, E., Francis, K., & Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development, 41(9), 742–757.
Omar, W. M. W., Zaid, D. D. M., Mohamad, N. H., & Ismail, Z. (2021). Conceptualizing the impact of work-life balance on job satisfaction-can the issues be resolved among nurses? Journal of Emerging Economies and Islamic Research, 9(1), 1–15.
Organ, D.W., Podsakof, M.P., MacKenzie, B. . (2019). Organizational Citizenship Behavior. Sage Publications.
Özdem, G. (2019). The relationship between the organizational citizenship behaviors and the organizational and professional commitments of secondary school teachers. Journal of Global Strategic Management.
Parray, Z. A., Shah, T. A., & Islam, S. U. (2023). Psychological capital and employee job attitudes: the critical significance of work-life balance. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 11(3), 483–500.
Paul, H., Bamel, U. K., & Garg, P. (2016). Employee resilience and OCB: Mediating effects of organizational commitment. Vikalpa, 41(4), 308–324.
Podsakoff, P. M., MacKenzie, Paine, & Bachrach. (2024). Organizational Citizenship Behavior: A Critical Review of the Theoretical and Empirical Literature and Suggestion for the Future Research. Journal of Management.
Purnama, I. L., Zunaidah, H., & Si, M. (2023). Al-Kharaj : Jurnal Ekonomi , Keuangan & Bisnis Syariah Pengaruh Komitmen Organisasi dan Organizational Citizenship Behavior ( Ocb ) terhadap Kepuasan Kerja Al-Kharaj : Jurnal Ekonomi , Keuangan & Bisnis Syariah. 5(6), 3133–3147.
Rakowska, A., Valdes-Conca, J., & de Juana-Espinosa, S. (2015). Affecting factors of public employees’ organizational commitment. International Journal of Synergy and Research, 3, 5.
Ramalho, L. C. M. D., Luiz de Paula, S., & de Oliveira, L. M. B. (2018). Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, 25(1), 84–101.
Rashmi, K., & Kataria, A. (2023). The mediating role of work-life balance on the relationship between job resources and job satisfaction: perspectives from Indian nursing professionals. International Journal of Organizational Analysis, 31(5), 1316–1342.
Richard, D. L. (2019). Organization Theory and Design. South Western College Publishing.
Rita, M., Randa Payangan, O., Rante, Y., Tuhumena, R., & Erari, A. (2018). Moderating effect of organizational citizenship behavior on the effect of organizational commitment, transformational leadership and work motivation on employee performance. International Journal of Law and Management, 60(4), 953–964.
Riyanto, S., & Panggabean, M. (2020). The impact of leadership, organizational culture and organizational climate on employee job satisfaction (Case study: PT Garuda Indonesia (Persero) Tbk). 4th International Conference on Management, Economics and Business (ICMEB 2019), 28–36.
Rizky Fauzan, R. (2024). The Role of Motivation on the Performance of Employees of UPT RSUD Sultan Syarif Mohamad Alkadrie with Job Satisfaction and Organizational Citizenship Behaviour as Mediating Variables. 119–130.
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi. Jakarta, Salemba Empat.
Salem, O. A., Baddar, F., & AL-Mugatti, H. M. (2016). Relationship between nurses job satisfaction and organizational commitment. Journal of Nursing and Health Science, 5(1), 49–55.
Sani, A., & Ekowati, V. M. (2022). Spirituality to organizational citizenship behavior from Islamic perspective: mediating role of spirituality at work and organizational commitment. Journal of Islamic Marketing, 13(12), 2672–2694.
Sari, M. P., Lestari, M. S., Studi, P., Industri, T., Veteran, U., & Nusantara, B. (2021). Pengaruh Kepuasan Kerja Terhadap Komitmen Organisasi ( Studi Kasus : Karyawan Perusahaan Konstruksi di Baki - Sukoharjo ). 9(2), 167–174.
Schabracq Marc J. (2018). The Handbook of Work and Health Psychology. John Wiley & Sons, Ltd.
Sekaran, U., & Bougie, R. (2016). Research Methods For Business: A Skill Building Approach. In Wiley. Wiley,New Jersey.
Shabir, S., & Gani, A. (2020). Impact of work–life balance on organizational commitment of women health-care workers: Structural modeling approach. International Journal of Organizational Analysis, 28(4), 917–939.
Shetach, A., & Marcus, O. (2015). Citizenship-behavior, cooperation and job satisfaction of medical and nursing teams in an Israeli hospital. Team Performance Management: An International Journal, 21(3/4), 181–198.
Shimamura, M., Fukutake, M., Namba, M., & Ogino, T. (2021). The relationship among factors of organizational justice, organizational citizenship behavior, job satisfaction, and ease of work among Japanese nurses. Applied Nursing Research, 61, 151479.
Singh, R., & Nayak, J. K. (2015). Mediating role of stress between work-family conflict and job satisfaction among the police officials: Moderating role of social support. Policing: An International Journal of Police Strategies & Management, 38(4).
Smith, J., Fisher, J., & Ramprogus, V. (2022). Adding University to work and life: the work–life balance and well-being experiences of women who combine employment, HE learning and care of the family. Community, Work & Family, 25(5), 583–602.
Sopiah, S. (2008). Perilaku Organisasional. Andi Offset, Yogyakarta.
Steers, R.M, Mowday, R. T. dan L. W. P. (2017). The Measurument of Organizational Commitment. Journal of Vocational Behavior.
Sugiyono. (2016). Metode Penelitian Bisnis. Alfa Beta, Bandung.
Vasumathi, A., Sagaya, M. T., & Poranki, K. R. (2019). The impact of emotional intelligence on work life balance among the faculty members’ performance in the private universities using multivariate analysis, Tamil Nadu, India-an empirical study. International Journal of Services and Operations Management, 34(1), 1–20.
Yucel, I., & Bektas, C. (2012). Job satisfaction, organizational commitment and demographic characteristics among teachers in Turkey: Younger is better? Procedia-Social and Behavioral Sciences, 46, 1598–1608.
Zeinabadi, H. (2010). Job satisfaction and organizational commitment as antecedents of organizational citizenship behavior (OCB) of teachers. Procedia-Social and Behavioral Sciences, 5, 998–1003.
Zhang, L., Jiang, H., & Jin, T. (2020). Leader-member exchange and organisational citizenship behaviour: The mediating and moderating effects of role ambiguity. Journal of Psychology in Africa, 30(1), 17–22.