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• DETERMINANTS BEHIND PUBLIC SERVICE QUALITY: UNPACKING THE ROLE OF EMPLOYEE ENGAGEMENT IN THE NEXUS OF WORK-LIFE BALANCE AND DIGITAL COMPETENCE IN SAMBOJA DISTRICT

  Ameliya Bangun , Dirga Lestari , Ariesta Heksarini

  3129-3139

  2026-05-13

  Statistics: 163

• DIGITAL MARKETING STRATEGY, SERVICE QUALITY, AND CUSTOMER ENGAGEMENT: INVESTIGATING THE MEDIATING EFFECT OF CUSTOMER EXPERIENCE IN ASTRO’S QUICK COMMERCE PLATFORM

  Rangga Aditya Pratama , Nur Hayati

  3875-3887

  2026-06-12

  Statistics: 130

• THE INFLUENCE OF DIGITAL SERVICE QUALITY AND CUSTOMER EXPERIENCE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AT PT MITRA PROTEKSI MADANI

  Rizki Abdillah , Mutia Arda

  6337-6349

  2026-08-31

  Statistics: 0

• THE EFFECT OF COMFORT AND SERVICE QUALITY OF HIJRAH STORE BRANCH II ON CONSUMER LOYALTY IN LHOKSEUMAWE CITY

  Nurul Alya Fahzila , Sufi , Agustinawati

  2972-2978

  2025-08-24

  Statistics: 381

• PURCHASE INTEREST MEDIATES THE INFLUENCE OF SOCIAL MEDIA, PRICE PERCEPTION, SERVICE QUALITY ON PURCHASE DECISIONS (Case Study on Consumers of CV Catering Nyonya Warti Buleleng)

  I Gusti Ayu Agung Mitha Saritha Dian Ajnya , Putu Dyah Permatha Korry

  3267-3280

  2026-05-24

  Statistics: 151

• THE INFLUENCE OF DIGITAL MARKETING, TOURIST ATTRACTION, AND SERVICE QUALITY ON VISITOR LOYALTY WITH SATISFACTION AS A MEDIATING VARIABLE

  Dede Yusuf Sutrisman , Abdul Kodir Djaelani , Ahmad Subhan Mahardani

  4787-4794

  2026-07-06

  Statistics: 23

• IMPLEMENTATION OF PENSION FUND DISBURSEMENT SERVICES USING AN AUTHENTICATION APPLICATION TO ASSESS SERVICE QUALITY FOR RETIRED CIVIL SERVANTS (STUDY AT BANK KALIMANTAN BARAT, KUBU RAYA BRANCH)

  Ryan Windiatmoko , Pudjianto , Ahmad Tohardi

  3851-3867

  2025-10-28

  Statistics: 259

• INNOVATION IN DIGITAL NURSING DAILY REPORTING THROUGH THE USE OF SPREADSHEETS TO IMPROVE THE QUALITY OF DOCUMENTATION IN INPATIENTS AT PATI ISLAMIC HOSPITAL

  Moh. Ady Luthfi , Feri Catur Yuliani , Yeni Rusyani , Akbar Amin Abdullah

  2200-2005

  2025-08-03

  Statistics: 565

• CUSTOMER LOYALTY ANALYSIS THROUGH CUSTOMER SATISFACTION: THE IMPACT OF DIGITAL MARKETING AND CUSTOMER PERCEIVED VALUE AT BOBOCABIN BANDUNG

  Malika Aura Saqina , Faizal Hamzah

  4879-4891

  2026-07-25

  Statistics: 1

• THE INFLUENCE OF MOBILE MARKETING, E-SERVICE QUALITY, AND COST ON CUSTOMER SATISFACTION AMONG DANA APPLICATION USERS

  Ikramuddin , Aini Liza , Sapna Biby , Nurainun

  1883-1889

  2025-07-27

  Statistics: 291

• DIGITAL GOVERNANCE EFFECTIVENESS IN PUBLIC ORGANIZATIONS: A SYSTEMATIC LITERATURE REVIEW OF INSTITUTIONAL CAPACITY AND ORGANIZATIONAL CULTURE

  Mustakim , Muhammad Nur Budiyanto , Raniasa Putra

  2715-2722

  2026-04-26

  Statistics: 196

• THE EFFECTIVENESS OF DIGITAL-BASED PUBLIC SERVICE INNOVATION: A STUDY OF THE IMPLEMENTATION OF 5G APPLICATIONS IN THE PRIOR LEARNING RECOGNITION PROGRAM AT THE OPEN UNIVERSITY

  Muhammad Mahdi Fi Diinillah , Dandan Haryono , Rahmat Hidayat

  1764-1771

  2026-02-28

  Statistics: 639

• THE IMPLEMENTATION OF E-GOVERNANCE IN IMPROVING PUBLIC SERVICES AT THE MEDAN DENAI SUB-DISTRICT OFFICE MEDAN CITY

  Sabina Azira Balqis Siregar , Teuku Alfiady , Aflia Riski , Ti Aisyah , Muhammad Hasyem

  785-794

  2026-01-06

  Statistics: 405

• SYSTEMATIC LITERATURE REVIEW MAPPING OF GLOBAL, REGIONAL AND LOCAL FINTECH ADOPTION FROM THE PERSPECTIVE OF SHARIA ECONOMICS

  Fuadi , A. Hadi Arifin , Iskandar , Azharsyah Ibrahim

  4335-4347

  2026-04-30

  Statistics: 17

• CUSTOMER SATISFACTION LAST MILE DELIVERY IN ECOMMERCE SUPPLY CHAIN: STUDY ON SHOPEE AND TOKOPEDIA

  Nasywa Natania , Abdurrahman Faris Indriya Himawan2

  4547-4561

  2026-07-08

  Statistics: 9

• THE EVOLUTION OF CUSTOMER EXPERIENCE (CX) CONSTRUCT: AN INTEGRATIVE CONCEPTUAL FRAMEWORK

  Rahayu Syahputri , Lukmanul Hakim , Dahrul Aman Harahap

  2221-2228

  2026-04-09

  Statistics: 636

• EMPLOYEE MANAGEMENT EFFORTS TO IMPROVE ASN DISCIPLINE AND COMPETENCE IN THE DEPARTMENT OF EDUCATION AND CULTURE OF CENTRAL PAPUA PROVINCE

  Alesina Yogi , Petrus P. Roreng , Agustinus Ba’ka

  3086-3090

  2025-08-27

  Statistics: 141

• THE IMPLEMENTATION OF TECHNOLOGY BASED INFORMATION SYSTEMS IN ISLAMIC BANKING TO IMPROVE CUSTOMER SERVICES

  Aswadi Lubis , Muhammad Isa , M. Fauzan

  2794-2799

  2025-08-18

  Statistics: 529

• NOT JUST AN ENTITLEMENT: A JOB PROFILE-BASED GOVERNANCE STRATEGY FOR FLEXIBLE WORKING ARRANGEMENT AT BPS-STATISTICS INDONESIA

  Eka Widi Handayani , Mala Sondang Silitonga

  5760-5769

  2026-08-08

  Statistics: 20

• SENTIMENT ANALYSIS OF TIX ID APPLICATION REVIEWS USING NAIVE BAYES AND SUPPORT VECTOR MACHINE

  Salwa Nur. JB , Lola Astri Nadita , Sri Hidayati , Fachrurazy , Muhammad Amin

  898-905

  2026-01-21

  Statistics: 431

• COLLABORATIVE LEADERSHIP AND COMPETENCE AS PREDICTORS OF COLLABORATIVE BEHAVIOR AND PERFORMANCE AMONG EDUCATIONAL STAFF IN HIGHER EDUCATION: EVIDENCE FROM AN INDONESIAN PUBLIC UNIVERSITY

  Yusna Yusuf , Saida Zainurossalamia ZA , Heni Rahayu Rahmawati

  4067-4081

  2025-11-16

  Statistics: 666

• THE INFLUENCE OF PRICE, USER EASE AND TRUST ON CONSUMER BUYING INTEREST ON THE E-COMMERCE PLATFORM ON THE LAZADA SITE IN LHOKSEUMAWE CITY

  Mahfuza , T. Edyansyah , Muchsin , Khairina

  1871-1876

  2024-10-10

  Statistics: 486

• OPTIMIZING ORGANIZATIONAL RESILIENCE: A LITERATURE REVIEW ON THE ROLE OF HUMAN RESOURCE MANAGEMENT

  Dessy Mita Mariana Malau , Muammar Khaddafi , Irawati , Edy Purnomo , M. Oscar , Chikmah Dona Sunita , Rayessandi , Erni Lubis , Syamsudin , Katherine

  364-373

  2024-02-05

  Statistics: 429

• THE INFLUENCE OF THE HOT-FIT MODEL ON INFORMATION SYSTEM IMPLEMENTATION IN THE LIVIN’ BY MANDIRI APPLICATION

  Vivit Marlia Sosalina , Irwansyah , Fadli

  5648-5660

  2026-08-28

  Statistics: 0