DIGITAL GOVERNANCE EFFECTIVENESS IN PUBLIC ORGANIZATIONS: A SYSTEMATIC LITERATURE REVIEW OF INSTITUTIONAL CAPACITY AND ORGANIZATIONAL CULTURE
Main Article Content
Mustakim
Muhammad Nur Budiyanto
Raniasa Putra
This article synthesizes evidence on the relationships among institutional capacity, organizational culture, and the effectiveness of digital governance in public organizations, its implications for the development of future empirical research in more specific contexts. The review was conducted in accordance with the PRISMA 2020 guidelines and employed an initial corpus of 2,623 bibliographic records drawn from 20 RIS files compiled from Google Scholar, Scopus, and ScienceDirect. After deduplication, 2,231 unique records remained. A staged screening process based on publication year, public organization context, digital governance relevance, and conceptual fit produced 134 metadata-based candidates, which were subsequently narrowed to 15 priority studies for full-text review. The synthesis indicates that institutional capacity is most operationalized through regulation, coordination, interoperability, civil servant competence, capability, and organizational adaptive capacity. Organizational culture functions as both an enabling and constraining condition, particularly through trust, digital leadership, collaboration, learning, and public values. Meanwhile, the effectiveness of digital governance is most consistently reflected in service quality, administrative efficiency, transparency, public trust, public value, and government effectiveness. Cross-study findings confirm that the effectiveness of digital governance cannot be understood as an automatic outcome of technology adoption; rather, it constitutes an organizational outcome shaped by the interaction between institutional readiness and organizational culture that supports change.
Androniceanu, A., & Georgescu, I. (2023). Public administration digitalization and government effectiveness in the EU countries. Central European Public Administration Review, 21(1), 7–30.
Baser, H., & Morgan, P. (2008). Capacity, change and performance: Study report. European Centre for Development Policy Management.
Busacca, M. (2025). Bytes, barriers, and logics: The vicious circle of digital welfare in fragmented institutional contexts. International Journal of Sociology and Social Policy, 45(13/14), 1–18. https://doi.org/10.1108/IJSSP-10-2024-0506
Denison, D. R., & Mishra, A. K. (1995). Toward a theory of organizational culture and effectiveness. Organization Science, 6(2), 204–223.
Dobrolyubova, E. (2021). Measuring outcomes of digital transformation in public administration: Literature review and possible steps forward. The NISPAcee Journal of Public Administration and Policy, 14(1), 61–86. https://doi.org/10.2478/nispa-2021-0003
Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). New public management is dead—Long live digital-era governance. Journal of Public Administration Research and Theory, 16(3), 467–494. https://doi.org/10.1093/jopart/mui057
Jabri, A., & Ahmad, M. M. (2025). E-service quality and public trust: A foundation for effective digital service delivery in Northern Tunisian municipalities. Social Sciences & Humanities Open, 12, 102308. https://doi.org/10.1016/j.ssaho.2025.102308
Kożuch, B., & Sienkiewicz-Małyjurek, K. (2025). Trust and digital transformation in the public sector. Routledge. https://doi.org/10.4324/9781032678849
Lemmettylä, A., & Kinnunen, U.-M. (2025). Driving and restraining forces in the implementation of information systems in the public sector: Scoping review. JMIR Human Factors, 12, e71575. https://doi.org/10.2196/71575
Margariti, V., Anagnostopoulos, D., Papastilianou, A., Stamati, T., & Angeli, S. (2020). Assessment of organizational interoperability in e-government: A new model and tool for assessing organizational interoperability maturity of a public service in practice. In Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance (pp. 298–308). https://doi.org/10.1145/3428502.3428544
Martinez, L., Capaccioli, A., Djukic, M., Hook, H., & Basu, S. (2025). Exploring capacity building in local governance to implement inclusive digital mobility services. Journal of Urban Mobility, 8, 100147. https://doi.org/10.1016/j.urbmob.2025.100147
Mikalef, P., Lemmer, K., Schaefer, C., Ylinen, M., Fjørtoft, S. O., Torvatn, H. Y., Gupta, M., & Niehaves, B. (2023). Examining how AI capabilities can foster organizational performance in public organizations. Government Information Quarterly, 40, 101797. https://doi.org/10.1016/j.giq.2022.101797
Nurullah, C. A., Ibrahim, M., Djalil, M. A., & Putra, T. R. I. (2026). Bureaucratic simplification and organizational effectiveness: The mediating role of administrative efficiency and the moderating roles of transformational and digital leadership. International Journal of Public Leadership, 22(1), 67–81. https://doi.org/10.1108/IJPL-07-2025-0112
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., ... Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, 372, n71. https://doi.org/10.1136/bmj.n71
Suwarno, Y., & Wati, N. K. (2020). E-government institutional capacity in provincial governments of West Java and East Java. Jurnal Studi Pemerintahan, 11(2), 185–214.
Trein, P., Presset, B., & Vagionaki, T. (2025). Parallel learning loops in collaborative innovation: Insights from digital government. Government Information Quarterly, 42, 102080. https://doi.org/10.1016/j.giq.2025.102080
van Noordt, C., & Tangi, L. (2023). The dynamics of AI capability and its influence on public value creation of AI within public administration. Government Information Quarterly, 40(4), 101860. https://doi.org/10.1016/j.giq.2023.101860
van Roekel, H., Branderhorst, M., Tummers, L., & Meijer, A. (2025). Digital transformation leadership: A public value-centered measurement scale. Government Information Quarterly, 42, 102091. https://doi.org/10.1016/j.giq.2025.102091
Weigl, L., Roth, T., Amard, A., & Zavolokina, L. (2024). When public values and user-centricity in e-government collide: A systematic review. Government Information Quarterly, 41, 101956. https://doi.org/10.1016/j.giq.2024.101956
