ENHANCING OPERATIONAL PERFORMANCE WITH TOTAL QUALITY MANAGEMENT IN THE HOUSING AND SETTLEMENT DEPARTMENT OF KUTAI KARTANEGARA
Published:
2026-05-24Downloads
Abstract
This study aims to examine the application of Total Quality Management (TQM) principles in the formulation of the Annual Work Plan (RKT) at the Housing and Settlement Department of Kutai Kartanegara Regency and to identify factors hindering its implementation. This research employed a qualitative approach involving eight informants. The findings show that the implementation of TQM principles, including customer focus, continuous improvement, and teamwork, contributed to improving planning quality and program execution. Customer focus ensured that the RKT was prepared based on community needs, while continuous improvement encouraged regular evaluation and enhancement of planning processes. Teamwork among departments strengthened coordination and supported more effective work plan preparation. However, several obstacles were identified, including inaccurate data, limited resources, and weak interdepartmental coordination, which reduced planning effectiveness and hindered program implementation. Therefore, improving data accuracy, strengthening coordination, and providing adequate resources are necessary to support more effective and efficient implementation of work programs.
Keywords:
Total Quality Management Annual Work Plan Operational Performance.References
Fadli, A. D. (2024). Implementation of Total Quality Management (TQM) in Improving Product Quality in Manufacturing Companies. Maroon Journal De Management, 1(2), 74–84. https://doi.org/https://doi.org10.37899/mjdm.v1i2.97
Heizer, J., Render, B., & Munson, C. (2020). Operations Management : Sustainability and Supply Chain Management. Pearson Education Limited.
Hughes, S., & Williams, A. (2018). Quality Management for Organizational Excellence. Pearson Education.
Juganath, N., & Naranjee, N. (2017). An Investigation into the Implementation of a Total Quality Management System to Improve Operational Performance at a Fleet Management Company within a Government Organisation. International Journal of Managerial Studies and Research (IJMSR), 5(2), 31–48. https://doi.org/http://dx.doi.org/10.20431/2349-0349.0502004
Krajewski, L. J., & Ritzman, L. P. (2021). Operations Management: Processes and Supply Chains (12th ed). Pearson Education.
Mahadevan, B. (2019). Operations Management: Theory and Practice (3rd ed). Pearson Education.
Mahmudi. (2019). Manajemen Kinerja Sektor Publik. UPP STIM YKPN.
Mardiasmo. (2018). Akuntansi Sektor Publik. CV Andi Offset.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2020). Qualitative Data Analysis: A Methods Sourcebook (4th ed). SAGE Publications Inc.
Oakland, J. S. (2019). Total Quality Management and Operational Excellence: Text with Cases. Routledge.
Rasyidah, A. N., Bariroh, A., & Rahmawati, D. E. (2022). Analisis Total Quality Management (TQM) Dalam Meningkatkan Mutu Manufaktur Dan Jasa Pada PT. Dahana (Persero) Subang. Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan, 1(12), 2917–2926. https://publish.ojs-indonesia.com/index.php/SIBATIK
Reitandi, Aslami, N., & Nurbaiti. (2024). Penerapan Implementasi Total Quality Management (TQM) Dalam Meningkatkan Kualitas Pelayanan Administrasi Pada Dinas Kesehatan Kabupaten Deli Serdang. Scientific Journal of Reflection: Economic, Accounting, Management and Business, 7(1), 271–282.
Stevenson, W. J. (2021). Operations Management (Fourteenth). McGraw - Hill.
Tangkilisan, H. N. S. (2018). Manajemen Modern untuk Sektor Publik: Strategic Management, Total Quality Management, Balanced Scorecard, Scenario Planning. Balairung & Co.
License
Copyright (c) 2026 Restu Irawan, Zainal Abidin, Ike Purnamasari
This work is licensed under a Creative Commons Attribution 4.0 International License.
