THE INFLUENCE OF STRATEGIC LEADERSHIP AND PERCEPTIONS OF ORGANIZATIONAL SUPPORT ON THE JOB SATISFACTION OF BANK INDONESIA EMPLOYEES
DOI:
10.54443/ijset.v3i8.507Published:
2024-07-31Downloads
Abstract
This study examines how Bank Indonesia workers at the representative offices in Lhokseumawe and Banda Aceh perceive organizational support and its impact on their job satisfaction. 121 respondents provided the primary data that was used in this study. Structural Equation Modeling (SEM) is used in data analysis. The study's findings demonstrate that the work environment perceived organizational support, and strategic leadership all significantly and favorably affect employee job satisfaction. With quasi-moderation as the mode of moderation, the work environment as a moderating variable in this study can effectively moderate the influence between leadership and perceptions of organizational support on employee job satisfaction.
Keywords:
Strategic Leadership, Perception of Organizational Support, Job Satisfaction, Work Environment.References
Agustyna, A., & Prasetio, A. P. (2020). PENGARUH PERSEPSI DUKUNGAN ORGANISASI DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PADA PT GREAT CITRA LESTARI. Jurnal Mitra Manajemen, 4(1), 28–38. https://doi.org/10.52160/ejmm.v4i1.319
Allozi, A. I., Alshurideh, M., Alhamad, A. Q., & Kurdi, B. R. (2022). Impact of Transformational Leadership on the Job Satisfaction With the Moderating Role of Organizational Commitment: Case of Uae and Jordan Manufacturing Companies. Academy of Strategic Management Journal, 21(2), 1–13.
Almohtaseb, A. A., Almahameed, M. A., Sharari, F. E. A., & Dabbouri, E. A. (2021). The effect of transformation leadership on government employee job satisfaction during Covid-19. Management Science Letters, 11, 1231–1244. https://doi.org/10.5267/j.msl.2020.11.015
Alrawahi, S., Sellgren, S. F., Altouby, S., Alwahaibi, N., & Brommels, M. (2020). The application of Herzberg’s two-factor theory of motivation to job satisfaction in clinical laboratories in Omani hospitals. Heliyon, 6(9), e04829. https://doi.org/10.1016/j.heliyon.2020.e04829
Astutik, M. (2017). Pengaruh Disiplin Kerja dan Budaya Organisasi Terhadap Kinerja Pegawai Sekretariat Dewan Perwakilan Rakyat Daerah Kabupaten Jombang. JBMP (Jurnal Bisnis, Manajemen Dan Perbankan), 2(2), 141–159. https://doi.org/10.21070/jbmp.v2i2.1098
Azbari, M. E., Akbari, M., & Chaijani, M. H. (2019). The Effect of strategic leadership and empowerment on job satisfaction of the employees of Guilan University. International Journal of Organizational Leadership, 4(4), 453–464. https://doi.org/10.33844/ijol.2015.60230
Badrianto, Y., & Ekhsan, M. (2020). Effect of Work Environment and Job Satisfaction on Employee Performance in Pt. Nesinak Industries. Journal of Business, Management, and Accounting, 2(1), 85–91. http://e-journal.stie-kusumanegara.ac.id
Bhardwaj, A., Mishra, S., & Kumar Jain, T. (2021). An analysis to understanding the job satisfaction of employees in banking industry. Materials Today: Proceedings, 37(Part 2), 170–174. https://doi.org/10.1016/j.matpr.2020.04.783
Bryan, V., & Vitello-Cicciu, J. (2022). Perceptions of preceptors’ authentic leadership and final year nursing students’ self-efficacy, job satisfaction, and job performance. Journal of Professional Nursing, 41(April), 81–87. https://doi.org/10.1016/j.profnurs.2022.04.003
Butt, R. S., Wen, D. X., Hussain, R. Y., & Pervaiz, S. (2020). Effect of Job Stress, Benefits and Salary on Employee Job Satisfaction Based on Mediating and Moderating Role of Work Environment and Leadership: Evidence from Telecom Sector. International Journal of Engineering and Management Research, 10(03), 121–130. https://doi.org/10.31033/ijemr.10.3.19
Capriglione, F., & Casalino, N. (2014). Improving Corporate Governance and Managerial Skills in Banking Organizations. International Journal of Advanced Corporate Learning (IJAC), 7(4), 17. https://doi.org/10.3991/ijac.v7i4.3993
Côté, K., Lauzier, M., & Stinglhamber, F. (2021). The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support. European Management Journal, 39(2), 270–278. https://doi.org/10.1016/j.emj.2020.09.001
Darmawan, D., & Mardikaningsih, R. (2021). Studi Tentang Peran Kualitas Kehidupan Kerja, Kepemimpinan dan Persepsi Dukungan Organisasi Terhadap Komitmen Organisasi. Jurnal Simki Economic, 4(1), 89–98. https://doi.org/10.29407/jse.v4i1.97
Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived Organizational Support: Why Caring About Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 7(1), 101–124. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Ghozali, I. (2016). Model Persamaan Struktural, Konsep dan Aplikasi dengan Program Amos 24. In Keywords in Qualitative Methods. BP UNDIP, Semarang.
Haitao, N. (2022). Relationship of Challenges, Recognition and Co-Workers to Job Satisfaction (Study of Human Resource Management Literature). Dinasti International Journal of Digital Business Management, 3(2), 356–364. https://doi.org/10.31933/dijdbm.v3i2
Hanafi, K. M., & Syah, T. Y. R. (2021). The Moderating Role of Demographic Factors in the Relationship among Job Satisfaction, Work Environment, Work Motivation to Employee Performance. Jurnal Dinamika Manajemen, 12(1), 12–28. https://doi.org/10.15294/jdm.v10i1.17359
Inuwa, M., & Muhammad, A. (2016). Impact of Job Satisfaction on Performance of Non- Academic Staff of Bauchi State University Gadau : The Moderating Effect of Physical Working Environment. International Journal of Economics and Business Management, 2(8), 60–77.
Irsyad, F., Hendriani, S., & Putro, S. (2022). Dan Work Life Balance Terhadap Kinerja Pegawai. Jurnal Manajemen Universitas Bung Hatta, 17(1), 1–13. https://sultanist.ac.id/index.php/sultanist/article/view/40
Jaleha, A. A., & Machuki, V. N. (2018). Strategic Leadership and Organizational Performance: A Critical Review of Literature. European Scientific Journal ESJ, 14(35), 124–149. https://doi.org/10.19044/esj.2018.v14n35p124
Kartini, T. M., & Bagus, H. (2021). Pengaruh Gaya Kepemimpinan Transformasional Dan Lingkungan Kerja Terhadap Komitmen Organisasi Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Riset Manajemen Dan Akuntansi, 1(1), 68–76.
Khan, M. A., Ismail, F. B., Hussain, A., & Alghazali, B. (2020). The Interplay of Leadership Styles, Innovative Work Behavior, Organizational Culture, and Organizational Citizenship Behavior. SAGE Open, 10(1), 215824401989826. https://doi.org/10.1177/2158244019898264
Kumalasari, P., & Efendi, S. (2022). Pengaruh Kompensasi, Lingkungan Kerja dan Kepemimpinan terhadap Kinerja Karyawan melalui Kepuasan Kerja sebagai Variabel Intervening pada Dinas Pemadam Kebakaran Kota Depok. Fair Value: Jurnal Ilmiah Akuntansi Dan Keuangan, 4(7), 2719–2732.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Kusmaningtyas, A. (2014). Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Kepuasan Kerja Dan Kinerja Karyawan Pada PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya. Jmm17, 1(01), 83–93. https://doi.org/10.30996/jmm17.v1i01.314
Leismana, T. I., Machasin, & Jahrizal. (2018). Implementasi manajemen stratejik dan pengaruhnya terhadap kepemimpinan stratejik dan kinerja organisasi studi pada dinas kebudayaan provinsi riau. Jurnal Tepak Manajemen Bisnis, X(4), 821–840.
Li, X., Zhang, Y., Yan, D., Wen, F., & Zhang, Y. (2020). Nurses’ intention to stay: The impact of perceived organizational support, job control and job satisfaction. Journal of Advanced Nursing, 76(5), 1141–1150. https://doi.org/10.1111/jan.14305
Li, X., & Zhou, E. (2013). Influence of customer verbal aggression on employee turnover intention. Management Decision, 51(4), 890–912. https://doi.org/10.1108/00251741311326635
Lu, H., Zhao, Y., & While, A. (2019). Job satisfaction among hospital nurses: A literature review. International Journal of Nursing Studies, 94, 21–31. https://doi.org/10.1016/j.ijnurstu.2019.01.011
Maan, A. T., Abid, G., Butt, T. H., Ashfaq, F., & Ahmed, S. (2020). Perceived organizational support and job satisfaction: a moderated mediation model of proactive personality and psychological empowerment. Future Business Journal, 6(1), 21. https://doi.org/10.1186/s43093-020-00027-8
Masa’deh, R., Abdelkarim Almajali, D., Alrowwad, A., & Obeidat, B. (2019). The Role of Knowledge Management Infrastructure in Enhancing Job Satisfaction: A Developing Country Perspective. Interdisciplinary Journal of Information, Knowledge, and Management, 14(January), 001–025. https://doi.org/10.28945/4169
Meng, J., & Berger, B. K. (2019). The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45(1), 64–75. https://doi.org/10.1016/j.pubrev.2018.11.002
Mira, M. S., Choong, Y. V., & Thim, C. K. (2019). The effect of HRM practices and employees’ job satisfaction on employee performance. Management Science Letters, 9(6), 771–786. https://doi.org/10.5267/j.msl.2019.3.011
Özçelik, G., Aybas, M., & Uyargil, C. (2019). High Performance Work Systems and Organizational Values: Resource-based View Considerations. Procedia - Social and Behavioral Sciences, 235(October), 332–341. https://doi.org/10.1016/j.sbspro.2016.11.040
Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23(October 2014), 717–725. https://doi.org/10.1016/S2212-5671(15)00524-9
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior. In S. Yagan, A. Santora, & B. Mickelson (Eds.), Pearson Education, Inc (15th ed., Vol. 15). Prentice Hall. http://publications.lib.chalmers.se/records/fulltext/245180/245180.pdf%0Ahttps://hdl.handle.net/20.500.12380/245180%0Ahttp://dx.doi.org/10.1016/j.jsames.2011.03.003%0Ahttps://doi.org/10.1016/j.gr.2017.08.001%0Ahttp://dx.doi.org/10.1016/j.precamres.2014.12
Saputra, F., & Mahaputra, M. R. (2022). Effect of Job Satisfaction , Employee Loyalty and Employee Commitment on Leadership Style ( Human Resource Literature Study ). Dinasti International Journal of Management Science, 3(4), 762–772. https://doi.org/https://doi.org/10.31933/dijms.v3i4
Shao, Z. (2019). Interaction effect of strategic leadership behaviors and organizational culture on IS-Business strategic alignment and Enterprise Systems assimilation. International Journal of Information Management, 44(13), 96–108. https://doi.org/10.1016/j.ijinfomgt.2018.09.010
Siregar, I. R., Ardi, & Berlianto, M. P. (2023). Pengaruh Kepemimpinan Transformasional, Lingkungan Kerja Dan Work-Life Balance Terhadap Kepuasan Kerja Pegawai Kantor Imigrasi Kelas I Tpi Jakarta Timur. Syntax Literate: Jurnal Ilmiah Indonesia, 8(5), 31–41.
Staempfli, S., & Lamarche, K. (2020). Top ten: A model of dominating factors influencing job satisfaction of emergency nurses. International Emergency Nursing, 49(November), 100814. https://doi.org/10.1016/j.ienj.2019.100814
Sugiyono. (2018). Metode Penelitian Bisnis. In Metode Penelitian. Alfabeta.
Teo, S. T. T., Bentley, T., & Nguyen, D. (2020). Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model. International Journal of Hospitality Management, 88(November 2019), 102415. https://doi.org/10.1016/j.ijhm.2019.102415
Wen, J., Huang, S. (Sam), & Hou, P. (2019). Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model. International Journal of Hospitality Management, 81(December 2018), 120–130. https://doi.org/10.1016/j.ijhm.2019.01.009
Wicaksono, R. M., Ali, H., & Syarief, F. (2023). Pengaruh Pelatihan , Lingkungan Kerja dan Disiplin terhadap Kinerja Anggota dan Kepuasan Kerja sebagai Variabel Intervening ( Studi Kasus Div X ). Jurnal Ilmu Multidimensi, 1(4), 862–873.
Wongkar, O. B. P., Sepang, J. L., & Loindong, S. S. R. (2018). Pengaruh lingkungan kerja, pelatihan dan pemberdayaan sumber daya manusia terhadap kepuasan kerja karyawan pada PT. Bank Sulutgo. Jurnal EMBA, 6(4), 3338 – 3347. https://ejournal.unsrat.ac.id/index.php/emba/article/view/21333
Zhang, X., Ma, L., Xu, B., & Xu, F. (2019). How social media usage affects employees’ job satisfaction and turnover intention: An empirical study in China. Information & Management, 56(6), 103136. https://doi.org/10.1016/j.im.2018.12.004
License
Copyright (c) 2024 Wahyu Defrianda, Naufal Bachri, Yulius Dharma
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
